Returns and Refunds
Returns and Refunds
Return request to be submitted within 14 working days from receipt of the products in question.
Specify in the request for return: order number, how many and which products you intend to make (if the order consists of multiple items) and reason for return.
The product to be returned must be received within 10 days from the acceptance of the return request, with reference to the date of delivery to the post office or courier.
Delivery costs for the return of products are charged to the customer.
The refund will be made within 14 days from the date on which it is carried out verification of the proper execution of your right of withdrawal and verification of returned products.
Right of withdrawal
Pursuant to Article 64 of Legislative Decree no. 206/2005, the consumer has the right to withdraw from the purchase contract for any reason, without explanation and without penalty, according to the terms and conditions provided for in subsequent articles.
To exercise the right of withdrawal referred to in the preceding article, the customer must send a notice of withdrawal within 14 working days of receipt of the products in relation to which you claim this right. The customer must send an email stating the desire to make the return. The communication will have to contain the number of the order, which and how many products he wants to make in case the order is composed of more articles, moreover the customer will have to specify the motivation. The customer care will process the return request and send the necessary information and the address where to send the goods.
The product to be returned must be received within 10 days from the receipt of the above authorization to return the goods. For this purpose we will refer to the date of delivery to the post office or courier.
Delivery costs arising from the return of products will be borne by the customer; the costs of delivery to the customer, as well as any additional expenses and / or taxes indicated at the time of order will not be refunded.
Time and method of refund
Whatever method of payment you used, the refund due, in whole or in part, is activated by the Seller, as soon as possible and in any case within (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the proper execution of your right of withdrawal and verification of returned products.
The Seller will make the refund using the same means of payment that you used to purchase the returned products, unless you have expressly agreed with the Seller to use a different means of payment and provided that you do not incur any additional costs as a result of the refund. If there is no correspondence between the recipient of the products indicated in the order proposal and the person who made the payment of sums due for their purchase, the refund of sums, in case of exercise of the right of withdrawal, will be executed by the Seller, in any case, against those who made the payment.
We remind you that the value date of the re-credit is the same as that of the debit; consequently you will not suffer any loss in terms of bank interest.